Privacy Policy
At AbsoluteBase Co., we recognize and deeply value the importance of protecting your privacy in an increasingly digital and data-driven world. As a brand committed to transparency and trust, we want to ensure that every customer who interacts with us — whether through our website, WhatsApp, social media platforms, or other communication channels — feels confident in how their personal information is handled. This Privacy Policy outlines, in comprehensive detail, how we collect, store, use, and protect your data when you engage with AbsoluteBase Co. through any of our services.
1. Information We Collect
When you interact with us, we may collect a variety of personally identifiable information, either directly from you or indirectly through tools and platforms we use. This includes, but is not limited to, your full name, contact number, email address, residential or delivery address, product preferences, skin type or health-related concerns you voluntarily share, and your communication history with us via WhatsApp or website chat. If you choose to make a purchase, your payment information may be processed through third-party payment gateways, and while we do not store your card details, we may store transaction metadata for confirmation and audit purposes. In addition, if you interact with our website, cookies and analytics tools may capture your browsing behavior, IP address, time spent, and actions taken on the site to help us enhance user experience.
2. How We Use Your Information
The personal data we collect is used strictly to serve you better and to operate our business efficiently. Your contact and address details help us ensure timely and accurate delivery of your orders. Health or skin-related details you voluntarily provide are only used to offer better product recommendations and ensure the suitability of our offerings. We may also use your data to respond to queries, provide support, process refunds or returns, send relevant product updates, or notify you of changes to our policies. In some instances, with your prior consent, we may send marketing messages, offers, and skincare tips through WhatsApp, email, or SMS. However, we do not use your data for any purposes unrelated to our services, and we never sell, rent, or exploit your information for commercial gain beyond what is needed for our business.
3. Data Sharing and Third-Party Disclosure
We may need to share your personal information with trusted third-party partners solely to facilitate and complete your orders. For example, courier services such as Delhivery, Ekart, or Shiprocket require your name, address, and phone number to ensure proper dispatch and delivery. These partners are contractually obligated to protect your information and not misuse it for any unauthorized purposes. Apart from operational requirements, we may disclose your information when legally obligated to do so — such as in response to court orders, legal processes, or government inquiries. We may also share information if necessary to prevent fraud, protect our intellectual property, or defend our legal rights in the event of a dispute or violation of our terms. However, under no circumstance do we allow your data to be accessed, purchased, or reused by advertisers or unrelated entities.
4. Data Protection and Security
We implement robust data security measures to ensure your information is stored and transmitted safely. This includes secure servers, encrypted communication tools, access control mechanisms, and best practices to guard against unauthorized access, data loss, or breaches. While we strive to maintain the highest levels of security, it's important to understand that no digital system or transmission method can be guaranteed to be 100% secure. Therefore, by choosing to engage with us, you acknowledge and accept this risk and agree to share your information with AbsoluteBase Co. at your own discretion. If you suspect any misuse or compromise of your data related to our platform, we urge you to contact us immediately so we can take corrective action.
5. Your Rights as a User
As a user, you have full control over your personal data. You have the right to access the data we hold about you, request correction of any inaccurate details, and demand deletion of your data from our systems (unless retention is required by law or for legitimate business reasons). You also have the right to withdraw your consent for marketing communications at any time, and we will promptly remove you from promotional lists. To exercise any of these rights, or for data-related inquiries, please contact us via the email or WhatsApp number provided below. We are committed to responding to all privacy-related requests in a timely and respectful manner.
6. Use of Cookies and Website Analytics
If our website uses cookies or analytical tracking tools such as Google Analytics, these technologies collect limited data such as your IP address, browser type, device used, time spent on pages, and click behavior. This information helps us improve our site’s layout, content, and navigation to better serve you. These cookies do not give us access to your personal identity unless you voluntarily provide it via contact forms or purchases. You can manage your cookie preferences through your browser settings, and continued use of our site constitutes consent to this use.
7. Policy Updates and Changes
AbsoluteBase Co. reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be posted on our website with the latest effective date. We recommend checking this page periodically to stay informed about how we collect and use your data. Continued interaction with our business after policy changes implies your acceptance of the revised terms.