Refund Policy
At AbsoluteBase Co., we are committed to crafting personalized skincare and wellness solutions that are made with care, transparency, and scientific precision. Every bottle we ship is a result of intentional formulation and quality checks. However, we do understand that sometimes things might not go as planned. Our Refund and Return Policy is designed to be fair, clear, and respectful to both parties — ensuring that our customers feel safe while also maintaining the hygiene and integrity of our product line.
1. General Return Guidelines
Due to the sensitive and personalized nature of our skincare and wellness products, we do not accept returns or exchanges once the product has been opened or used. This is to ensure consumer safety, prevent contamination, and uphold the highest standards of hygiene. Every product shipped is sealed, inspected, and approved for delivery, and once it is opened, it cannot be reintroduced into our inventory. We request customers to carefully review the product description, ingredient list, and suitability before placing an order. If you are unsure about product fitment for your skin or health concerns, please reach out to us via WhatsApp or email before purchasing.
2. Damaged, Defective, or Wrong Product Received
In the rare case that you receive a product that is physically damaged during transit, defective in manufacturing, or different from what you ordered, we will take full responsibility to resolve the issue. You must report the issue within 48 hours of receiving the order by emailing us at [Insert Email ID] or messaging us on WhatsApp with photos and video evidence of the unboxing. The product should remain unused and preserved in the same condition it arrived in. Once we verify the claim, we will offer either a replacement product or initiate a refund — depending on the situation and your preference. Please understand that replacement/refund decisions are made on a case-by-case basis after internal quality checks.
3. Refund Eligibility and Process
Refunds are only initiated under the following conditions:
A damaged, defective, or incorrect item was delivered and verified by our team.
The product was lost in transit and undelivered beyond our control.
A pre-paid order was cancelled by us due to stock or technical issues.
We do not issue refunds for reasons such as: change of mind, dislike of product texture/fragrance after use, allergic reactions due to undeclared allergies, or delays caused by courier partners. For any skin or health-specific concerns, we strongly advise reviewing our ingredient list and consulting with a healthcare professional before purchasing.
Once a refund is approved, it will be processed within 5–7 business days back to your original payment method. If your payment was made via UPI or Wallet, the refund will be reversed to the same account. Cash-on-Delivery orders are not eligible for direct refund and may be compensated via store credit or discount code as per our discretion.
4. Cancellation Policy
Orders can be cancelled within 1 hour of placing the order — provided the product has not yet been dispatched. After this window, we begin processing and packing your customized product, and cancellations may not be accepted. For urgent cancellation requests, please contact us immediately through WhatsApp or email with your order number.
If an order is cancelled from our end (due to stock unavailability, technical issues, or address verification failure), a full refund will be initiated within 48 hours of notification.
5. How to Raise a Return or Refund Request
To initiate a return or refund, please reach out to us through the following methods:
Email: support@absolutebaseco.com
Time Frame: Within 48 hours of receiving the delivery.
Required: Order ID, issue description, and clear photos/videos.
Please wait for written confirmation and further steps from our support team before returning any item. Products sent back without approval will not be eligible for refund or replacement.
6. Exceptions & Special Cases
AbsoluteBase Co. reserves the right to refuse refunds or replacements if:
The product has been tampered with, opened, or used.
The claim appears fraudulent, repetitive, or inconsistent.
The request is made outside the time frame.
The shipping address provided was incorrect, causing delivery failure.
In such cases, we may provide store credit or partial compensation at our discretion, but this is not guaranteed.